purchase ORDERS

We accept purchase orders from school boards, hospitals and government agencies. All US public K-12 Schools, accredited Higher Educational Institutions, Hospitals and government agencies qualify for Net 30-day terms.

Download a copy of our W-9.

how much do FATWHEELS WEIGH?

Small FATWHEELS - 10 lbs.

Large FATWHEELS - 11 lbs.

Small (HD) FATWHEELS - 20 lbs.

Adult FATWHEELS - 20 lbs.

when will i get my ORDER?

We strive to ship the same business day if orders are placed by 12:00 Noon EST. During our busy season, orders may take up to 3-5 business days to ship. Our shipping system with notify you when your order ships and supply you with your UPS tracking number. We ship UPS ground.

do you ship INTERNATIONALLY?

Canada

Bow Cycle & Sports in Calgary, Alberta is our Canadian Distributor - click this link & you will be re-directed to their website: Bow Cycle

Outside of North America

If you are inquiring from outside of North America, please contact eSpecialNeeds - click this link & you will be re-directed to their website: eSpecialNeeds

do you accept RETURNS?

We do everything we can to avoid returns. They are costly & frustrating.

Please take the time to work with our tech department to get the right fit the first time. Fill out this form and submit it and someone from our tech department will contact you to make sure that our products will fit with your bicycle before you order:

Need Help Deciding?

In the event of a return within 30 days of purchase:

FATWHEELS Kits

Kits may be returned and are subject to a 20% re-stocking fee if the returned item has been installed or cannot be re-sold as new. The customer is responsible for all return shipping costs. These charges will be deducted from the credit.

FATbikes & Complete Bike Packages

Due to the nature of the product, complete bikes/packages may be returned but are subject to return shipping fee which the customer is responsible for. A restocking/reconditioning fee will be accessed once inspected at our warehouse. These charges will be deducted from the credit.