Q: Do you accept purchase orders?

A: We accept purchase orders from school boards, hospitals and government agencies. All US public K-12 Schools, accredited Higher Educational Institutions, Hospitals and government agencies qualify for Net 30-day terms.

Purchase orders may be sent to

If you require a formal quote prior to ordering or are requesting a W-9 form, please contact

Q: Are you a Medicare or Medicaid provider?

A:"No" - FATWHEELS is not a Medicare or Medicaid provider.


Q: Why don't you offer free shipping?

A: Many companies raise their prices then offer "free" shipping - we don't think that is being open & honest with our customers. We offer an excellent product at a fair price and deliver it straight to your door via UPS. We treat you like family - no gimmicks & no secrets.

Q: How long will it take to get my order?

A: We strive to ship the same business day if orders are placed by 1:00 pm EST.  We only offer UPS ground service on the website.  If you need expedited shipping, please email & we will do our best to accommodate your request.

Q: Do you ship to Canada & other international countries?

A: "Yes" we ship outside of the USA via one or our distributors.

Follow this link for more information: International Shipping Partner


If you need to return a set of FATWHEELS for any reason please email  We will provide you with a Return Merchandise Authorization Number (RMA).  In most cases, as long as item(s) are in "as sold" condition, you will be refunded 100% of the purchase price less shipping.


Q: Do you have a brick & mortar store?

A: "No" we are an e-commerce business only. If you would like installation help or prefer to deal directly with a "real" person - please visit your local bike shop.

Q: Can I pick up my FATWHEELS?

A: If you are in the metro Detroit area and you would like to pick up your FATWHEELS, we can arrange that with our fulfillment warehouse. Please email us at for further assistance.

Q:  How do I become a FATWHEELS dealer?

A:  We are always interested in partnering with new cycle shops and adaptive equipment suppliers - please follow this link to inquire about our wholesale program  Become A Dealer