BILLING


Q: Do you accept purchase orders?

A: We accept purchase orders from school boards, hospitals and government agencies. All US public K-12 Schools, accredited Higher Educational Institutions, Hospitals and government agencies qualify for Net 30-day terms.

Purchase orders may be sent to sales@fatwheels.com

If you require a formal quote prior to ordering or are requesting a W-9 form, please contact colleen@fatwheels.com


Q: Are you a Medicare or Medicaid provider?

A:"No" - FATWHEELS is not a Medicare or Medicaid provider.


SHIPPING


Q: Why don't you offer free shipping?

A: Many companies raise their prices then offer "free" shipping - we don't think that is being open & honest with our customers. We offer an excellent product at a fair price and deliver it straight to your door via UPS. We treat you like family - no gimmicks & no secrets.


Q: How long will it take to get my order?

A: We strive to ship the same business day if orders are placed by 1:00 pm EST.  We only offer UPS ground service on the website.  If you need expedited shipping, please email sales@fatwheels.com & we will do our best to accommodate your request.


Q: Do you ship to Canada & other international countries?

A: "Yes" we ship outside of the USA via one or our distributors.

Follow this link for more information: International Shipping Partner


RETURNS

If you need to return a set of FATWHEELS for any reason please email sales@fatwheels.com.  We will provide you with a Return Merchandise Authorization Number (RMA).  In most cases, as long as item(s) are in "as sold" condition, you will be refunded 100% of the purchase price less shipping.


MISCELLANEOUS


Q: Do you have a brick & mortar store?

A: "No" we are an e-commerce business only. If you would like installation help or prefer to deal directly with a "real" person - please visit your local bike shop.


Q: Can I pick up my FATWHEELS?

A: If you are in the metro Detroit area and you would like to pick up your FATWHEELS, we can arrange that with our fulfillment warehouse. Please email us at sales@fatwheels.com for further assistance.


Q:  How do I become a FATWHEELS dealer?

A:  We are always interested in partnering with new cycle shops and adaptive equipment suppliers - please follow this link to inquire about our wholesale program  Become A Dealer