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Q: Do you accept purchase orders?
A: We accept purchase orders from school boards, hospitals and government agencies. All US public K-12 Schools, accredited Higher Educational Institutions, Hospitals and government agencies qualify for Net 30-day terms.
Purchase orders may be sent to firstname.lastname@example.org
If you require a formal quote prior to ordering or are requesting a W-9 form, please contact email@example.com
Q: Are you a Medicare or Medicaid provider?
A:"No" - FATWHEELS is not a Medicare or Medicaid provider.
Q: Why don't you offer free shipping?
A: Many companies raise their prices then offer "free" shipping - we don't think that is being open & honest with our customers. We offer an excellent product at a fair price and deliver it straight to your door via UPS. We treat you like family - no gimmicks & no secrets.
Q: How long will it take to get my order?
A: We strive to ship the same business day if orders are placed by 1:00 pm EST. We only offer UPS ground service on the website. If you need expedited shipping, please email firstname.lastname@example.org & we will do our best to accommodate your request.
Q: Do you ship to Canada & other international countries?
A: "Yes" we ship outside of the USA via one or our distributors.
Follow this link for more information: International Shipping Partner
If you need to return a set of FATWHEELS for any reason please email email@example.com. We will provide you with a Return Merchandise Authorization Number (RMA). In most cases, as long as item(s) are in "as sold" condition, you will be refunded 100% of the purchase price less shipping.
Q: Do you have a brick & mortar store?
A: "No" we are an e-commerce business only. If you would like installation help or prefer to deal directly with a "real" person - please visit your local bike shop.
Q: Can I pick up my FATWHEELS?
A: If you are in the metro Detroit area and you would like to pick up your FATWHEELS, we can arrange that with our fulfillment warehouse. Please email us at firstname.lastname@example.org for further assistance.
Q: How do I become a FATWHEELS dealer?
A: We are always interested in partnering with new cycle shops and adaptive equipment suppliers - please follow this link to inquire about our wholesale program Become A Dealer